For over 20 years, Savanah Convention Center has been committed to creating compelling guest experiences. As we look to open our doors and welcome events back on our campus, the health and safety of our guests and team members mean more than it ever has before. While we’ve already taken a number of steps to support our guests and team members, Savannah Convention Center is developing a comprehensive plan featuring enhanced safety measures and operational changes designed to meet the health and safety challenges presented by COVID-19.
Savannah Convention Center is among the first wave of convention centers committed to achieving GBAC STAR accreditation for cleaning, disinfection, and infectious disease prevention. It is the industry’s only outbreak prevention, response, and recovery accreditation. GBAC STAR establishes requirements to assist facilities with work practices, protocols, procedures, and systems to control risks associated with infectious agents, such as SARS-CoV-2, the virus responsible for COVID-19.
With the implementation of cashless transactions for parking, food and beverage, and coat and bag check to opening doors, directing guests, and exhibitor services desk, we are creating several no-contact experiences to reduce the number of person-to-person touchpoints throughout Savannah Convention Center.
From ingress/egress, building access, physical distancing guidelines for public spaces, food lines, meeting rooms, and exhibit halls to reevaluating attendee flow, analyzing occupancy limits, and applying registration protocols, we are creating a safe environment for attendees, exhibitors, and team members.
Visitors to Savannah Convention Center can expect gentle reminders on required physical distancing and hygiene guidelines in the form of signage near elevators, escalators, high-traffic common areas, food stands, restrooms, and any other place we can find to help reinforce protocols and guidelines. You also will see information on our social channels, and interior monitors throughout the facility.
All Savannah Convention Center team members will be subject to a daily health screening, including temperature check. Anyone exhibiting COVID-19 symptoms or a temperature over 100 degrees will not be allowed entry and asked to contact their supervisor. Additionally, team members will be required to stay home if they feel sick or will be sent home if they feel sick while at work.
All team members in a customer-facing role will be required to wear a face covering.
All team members will receive training on our updated hygiene policy and general best practices, including proper personal hygiene and preventative measures to protect themselves, team members, and guests, as well as required cleaning protocols in team member common areas.
Savannah Convention Center will increase the frequency of cleaning, disinfecting, and sanitizing of high-touch surfaces using EPA-registered disinfectants. High-touch surfaces include restrooms, door handles/knobs, staircase and escalator rails, elevators buttons, and ATM/vending machines.
Additional team members will be added in high-traffic areas such as restrooms and other public spaces; increased sanitizing stations will be available to guests in public areas.
Guests may be greeted by team members wearing the appropriate PPE. To reduce touchpoints, we are implementing frictionless payment options, including credit card and mobile payment solutions.
To encourage proper physical distancing, it is Savannah Convention Center’s expectation that the general public will follow guidelines established and published by the Governor’s Office and Centers for Disease Control and Prevention (CDC). Similarly, our expectation is that the general public will self-govern and be responsible for their own wellbeing.
Signage will be posted near elevators with recommended capacity per ride and guests and team members traveling on escalators will be encouraged to leave a minimum of two steps between each other. High-foot traffic areas will be designated as one-way passages and include wider aisles, wherever possible.
Physical distancing indicators will be placed on the ground at key waiting areas such as bag and coat check, Guest Services kiosks, event registration, restrooms, elevators, and food lines to help guests maintain proper distance.
Savannah Convention Center will implement processes and modify its current menu offerings to allow for proper physical distancing and reduce overall person-to-person contact where possible. All team members who prepare or handle food will be required to wear a face covering, gloves, and hairnets/hats while in any food preparation or serving capacity. Protocols are in place for handwashing and glove changes.
Plexiglass shields and sneeze guards will be used when and where appropriate for interactions between team members and guests. Hand sanitizer and disinfecting wipes will be available at service workstations. Kitchens will be deep cleaned and disinfected daily, while food preparation stations will be sanitized before and after each use.
Food queuing lines, dining areas, and bar seating will be spaced to allow for proper physical distancing; proper signage also featured. Menu modifications include pre-packaged food items prepared in advance, individually wrapped utensils, and touchless payment options. Increased levels of service attendants to replace all self-serve food and beverage options (e.g. buffets).
Where practical, meeting and event spaces (e.g. seating capacities and room sets) will be modified to allow for limited touch and proper physical distancing, but customers and individual guests are responsible for adhering to proper physical distancing behaviors.
We advocate for exhibitions, table, and/or booth placements to allow for 6′ between fellow exhibitors; exhibitors are encouraged to use a physical barrier to create distance from attendees.
Savannah Convention Center Public Safety will work alongside event planners to organize attendee pedestrian flow.
Savannah Convention Center team members will increase the frequency of cleaning and disinfecting of shared items and high-touch surfaces throughout the day.
Our partners CCLD and PSAV are committed to providing a safe, clean environment for team members, customers, and event attendees and will follow the same daily health screening requirements as Savannah Convention Center team members.
On PSAV members in customer-facing roles will be required to wear a face covering and disinfect high-touch equipment such as microphones, clickers/slide advancers, laptop computers, and podiums after each session and daily.
CCLD team members also will follow the same customer facing requirements; they will provide multiple options to assist planners in providing virtual content to attendees not on site as well as virtual site visits showing room sets with physical distancing requirements applied.
If a guest or event attendee is presumed to have, is exhibiting symptoms, of, or is lab-diagnosed with COVID-19, Savannah Convention Center Public Safety will escort attendee to a designated area and/or coordinate engagement with the Department of Health.
In the event of a known exposure, we will deep clean all known points of contact/exposure and re-clean impacted common and high-traffic areas on property regardless of when they were last cleaned.
We will continue to add to our FAQ, in the meantime please contact your Savannah Convention Center Event Services representative for answers to questions not found here.
Savannah Convention Center has been proactive in providing COVID-19 information and personal hygiene guidance, wellness and basic needs resources, as well as telework and flexible leave policies to provide peace of mind and the ability for team members to care for family impacted by the pandemic.
Savannah Convention Center Public Safety will quickly respond to and isolate those presenting with COVID-19 symptoms.
We will follow current CDC guidelines. If this is still a recommendation, we will continue to recommend that event attendees wear a face mask when they enter the facility.
Bottled water is available for purchase through Food Services and water fountains are available throughout the facility.
Air handling and circulation has been thoroughly studied and tested during the Lead Gold Certification process. We are confident in the facility’s ability to optimize airflow to provide the safest environment.
Visitors to Savannah Convention Center can expect gentle reminders on required physical distancing and hygiene guidelines in the form of signage near elevators, escalators, high-traffic common areas, food stands, restrooms, and any other place we can find to help reinforce protocols and guidelines. You also will see information on our social channels and interior monitors throughout the facility.
Customer and team member safety have always been a priority for Savannah Convention Center. Frequent cleaning of commonly touched surfaces and high-traffic areas are part of our standard protocol.
With the onset of COVID-19, Savannah Convention Center’s Facility Operations staff performed constant disinfecting and cleaning of common touchpoint areas (door handles, escalator handrails, comfort stations, food service areas, etc.), placed additional alcohol-based hand sanitizing stations throughout the Center, increased cleaning frequency of commonly contacted surfaces, and amplified handwashing protocols. GWCCA also posted signage throughout the facility and on digital monitors inside and outside the facility detailing further guidelines recommended by the CDC. We are exceeding the recommended CDC guidance on cleaning frequency.
A midday room refresh includes removal of trash and replacement of trashcan liners, sweeping and vacuuming as necessary, and addressing any other general housekeeping procedures. Please note these refreshes will occur as meeting schedules allow and that we will not be disinfecting during normal refreshes. An overnight room refresh includes pulling trash and replacing trashcan liners, straightening chairs, replacing any soiled linen, sweeping and vacuuming, and disinfecting touchpoints.
Rooms are swept and vacuumed, trashcans are disinfected and liners are replaced, and doors are cleaned and disinfected. Additionally, we will clean and disinfect touchpoints on equipment after it is placed.
Savannah Convention Center has more than 64 hand washing locations and is well equipped with hand sanitizer locations, including mobile stands.
Common areas are maintained throughout the day by dedicated staff following protocols based on attendance and footprint of events in the facility. Savannah Convention Center will increase the frequency of cleaning, disinfecting, and sanitizing of high-touch surfaces using EPA-registered disinfectants. High-touch surfaces include restrooms, door handles/knobs, staircase and escalator rails, elevators buttons, and ATM/vending machines. Additional team members will be added in high-traffic areas such as restrooms and other public spaces; increased sanitizing stations will be available to guests in public areas.
All equipment will be sanitized after room/equipment is set. Meeting rooms will then be “sealed” by means of door hanger or other signage indicating the room is ready for customer use.
Customers who want additional cleaning can contact a Savannah Convention Center Event Manager for additional costs.
It is Savannah Convention Center expectation that the public will follow guidelines established and published by the Governor’s Office and the CDC. Similarly, our expectation is for the public to self-govern and be responsible for their own wellbeing. We are prepared to work with customers to achieve the desired room layouts, while adhering to current CDC guidelines.
Where practical, meeting and event spaces (e.g. seating capacities and room sets) will be modified to allow for limited touch and proper physical distancing, but customers and individual guests are responsible for adhering to proper physical distancing behaviors. We strongly encourage clients to follow current CDC guidelines and work with their Event Manager on room layouts and to review various options.
Savannah Convention Center Public Safety will work alongside event planners to organize attendee pedestrian flow. Savannah Convention Center event managers are available to work with customers to determine entry and flow patterns for their event and will be required to provide any signage and/or personnel to implement the plan.
Customers are encouraged to collaborate with exhibitor and/or decorate on laying out their exhibit floors to promote physical distancing and follow CDC guidelines.